Reintegration Assistance Tool

The Reintegration Assistance Tool (RIAT) is a digital platform designed to manage individual reintegration assistance. It is available to all EU+ Member States (EU+ MS), including return counsellors, government administrations, EU agencies like Frontex (which organises reintegration support), and reintegration partners in countries of origin. RIAT streamlines the collaboration between these various stakeholders, ensuring a smooth and efficient exchange of information as well as effective and swift processing of reintegration support.

This unified process, now adopted by all EU+ MS, standardises reintegration case management across the EU. It enhances operational cooperation among MS – enabling large-scale initiatives such as the EU RP – improves process monitoring, and consolidates statistical data.

RIAT is developed and hosted by the European Commission (EC) and is considered a vital part of the EU’s digital infrastructure for managing return and reintegration. The Return and Reintegration Facility (RRF) supports the EC in further developing RIAT by providing system support  and offering implementation assistance to MS through training, coaching, and a helpdesk.

The RIAT process operates through information exchange at three key moments:

RIAT provides MS with complete transparency over the reintegration process for individuals they support, empowering them to take responsibility for both the operational and financial aspects of reintegration assistance.
Operationally, RIAT allows direct interaction and information exchange between return and reintegration counsellors, enhancing understanding of both pre-departure and post-arrival phases of reintegration.

These three short videos highlight how RIAT enables all stakeholders to collaborate, empower, and connect by showcasing its core features: case management, reintegration planning, and reporting.

All reintegration projects, regardless of size, purpose, or geographic scope, can be managed through RIAT. Project administrators decide whether to make projects accessible to all EU+ MS.
The table below shows all RRF projects currently active on RIAT.

The sections below are tailored for existing RIAT account holders who actively engage with the platform. Here, users will find the latest updates, essential information, and dedicated RRF support to assist with ongoing activities and ensure a smooth experience on the system. This space is designed to help users stay informed of all relevant releases and developments within RIAT.

RIAT continues to evolve, with regular improvements and new features. Numerous developments will be released in the coming month. To stay updated with the latest news and information, check our section below “News and Monthly Updates“:

Notifications*: the notification function is now available. For the time being, the notifications can be activated for the following options:

• ACCESS:
  • Access Requests Managed: this notification is primarily intended for users who serve as access managers for their respective entities or organisations. Once enabled, you will receive immediate notifications upon the receipt of new access requests.
  • My Access Requests: by activating this notification, you will be promptly informed of the outcomes related to your submitted access requests.
• RIAT:
  • Retroactive Applications: this notification will keep users informed about retroactive applications (e.g., pending validation by MS, rejected retroactive cases, etc.).
  • RIAT Case: this notification will update all users involved in a case (including MS users, RP users, PMO) regarding any changes that occur.
• RIAT COMMENTS: upon activation, this notification will alert you as soon as the entity you represent is selected as an audience for any comments made.

*Please be advised that the notification function is currently set at the organisational level rather than tailored to specific roles. As a result, users may receive multiple notifications, including those for actions they are not directly involved in. To deactivate notifications, please refer to the relevant guidelines provided here.

Stay informed with the latest updates on RIAT through our dedicated news section, where we share key announcements and updates about the platform. Additionally, you can explore our monthly information updates below for concise summaries of recent developments, new features, statistics and events.

• June 2024 – Six-month retrospective 2024 (part I)
• September 2024 – Info & Updates
• October 2024 – Info & Updates

RRF supports all projects running on RIAT by handling the technical configuration and providing training to MS and reintegration partners involved in each project.

Initially, RRF’s implementation support focused on basic functions, set-up, and access management. However, as all EU+ Member States are now familiar with RIAT, the emphasis is shifting towards helping users maximise its potential as a tool to improve the quality and effectiveness of return counselling, as well as to enhance return management.

Reach out to learn more about available support!
Would you like to request a training or have any questions? Contact us at helpdesk@riatsupport.eu